Terms & Conditions

Impel Tech is a software company based in Sri Lanka. We design and build custom software with AI built in, and we operate a suite of cloud products under the Zync name, such as Zync Ledger. Some products are live and others are in development, and features may change as they evolve.

You must be at least 18 years old and able to enter into a binding contract to use our Services. Where an account is required, you are responsible for the information you provide, for keeping your login credentials confidential, and for all activity that happens under your account. Tell us promptly if you suspect any unauthorised use.

When using our Services, you agree not to:

• Break any applicable law or regulation, or infringe anyone else's rights.
• Upload or transmit malicious code, or attempt to disrupt, overload, or gain unauthorised access to our systems.
• Reverse engineer, copy, resell, or create derivative works from our software except as expressly permitted.
• Use the Services to store or share unlawful, harmful, or misleading content.

Access to our products may be offered on a subscription or licensed basis under a separate order or agreement. We work hard to keep our Services available and reliable, but we do not guarantee uninterrupted or error-free operation, and we may perform maintenance, updates, or changes that affect availability from time to time.

For custom software engagements, the specific scope, deliverables, timelines, and commercial terms are set out in the proposal or contract we agree with you, which prevails over these Terms where they differ.

Prices for our products and services are as quoted to you or published at the time. We may change pricing, and we will give reasonable notice of changes to ongoing subscriptions. Fees are payable in the currency and on the schedule stated, and unless stated otherwise are exclusive of applicable taxes.

Payments are processed by third-party payment providers, and your use of them is subject to their terms. Unless a written agreement or a separate refund policy says otherwise, fees paid are non-refundable.

The Impel Tech website, brand, and the software behind our products, including their code, design, and content, are owned by Impel Tech or our licensors and are protected by intellectual property laws. Using a product does not transfer ownership of it to you; you receive only the right to use it under these Terms and any applicable agreement.

For custom development work, ownership of the specific deliverables built for you is governed by your contract, and typically transfers to you on full payment, while we retain rights in our pre-existing tools, libraries, and know-how.

You keep ownership of the data you put into our software. You grant us the permissions we need to host and process that data to provide the Services. Our handling of personal information is described in our Privacy Policy. You are responsible for having the right to provide any data you upload and for keeping your own records where needed.

Our Services may rely on or link to third-party products and services. We are not responsible for those third parties, and your use of them is governed by their own terms.

Except where a written agreement states otherwise, our Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will meet every requirement or be free of errors or interruptions.

Our software supports your business operations but does not replace professional advice. You remain responsible for your own accounting, tax, legal, and compliance decisions.

To the fullest extent permitted by law, Impel Tech will not be liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, data, or goodwill, arising from your use of the Services. Our total liability for any claim relating to the Services is limited to the amount you paid us for the relevant Service in the twelve months before the claim arose. Nothing in these Terms limits liability that cannot be limited under applicable law.

You agree to indemnify and hold Impel Tech harmless from claims, losses, and expenses arising out of your misuse of the Services, your breach of these Terms, or your violation of any law or third-party right.

You may stop using our Services at any time. We may suspend or end your access if you breach these Terms, fail to pay, or use the Services in a way that risks harm to us or others. On termination, the rights granted to you end, while provisions that by their nature should survive, such as intellectual property, disclaimers, and limitation of liability, continue to apply.

These Terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have exclusive jurisdiction over any dispute arising from them, without affecting any mandatory consumer rights you may have.

We may update these Terms from time to time. When we do, we will revise the “last updated” date above. Significant changes will be communicated where appropriate, and continuing to use our Services after a change means you accept the updated Terms.